Refund policy
We offer a 30-day return policy worldwide, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unused and unworn
- In its original packaging
- Accompanied by proof of purchase (receipt or order confirmation)
How to Start a Return
To initiate a return, please contact us at:
📧 contact.optri@gmail.com
If your return is approved, we will provide instructions on how and where to send your package.
⚠️ Important: Items sent back without prior authorization will not be accepted.
Return Shipping
Return shipping costs may be the responsibility of the customer unless the item is defective, damaged, or incorrect.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us within a reasonable time so we can resolve the issue promptly.
Non-Returnable Items
We do not accept returns for:
- Customized or personalized products
- Gift cards
- Final sale items
If you are unsure whether your item qualifies, please contact us before requesting a return.
Exchanges
We do not offer direct exchanges. To receive a different item, please return the original item (if eligible) and place a new order.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved, please contact us at:
📧 contact.optri@gmail.com
General Notes
- Delivery times may vary depending on the destination country
- International orders may be subject to customs procedures or delays beyond our control